Last updated: October 28, 2026
Every ORREVA piece is inspected and packed with care before it leaves us. Because our jewellery is worn close to the skin, we do not accept returns or exchanges for change of mind. We will always make it right if something arrives damaged, defective or incorrect.
What we accept
- Items that arrive damaged or defective
- Items that are different from what you ordered (wrong product, colour or size)
- Orders with missing items
What we do not accept
- Returns or exchanges for change of mind, sizing preference or style preference
- Earrings, for hygiene reasons, unless they arrive damaged, defective or incorrect
- Items that have been worn, altered, or damaged after delivery
- Items reported after the reporting window below
How to report an issue
- Email us at houseoforreva@gmail.com or WhatsApp +91 790 002 4118 within 48 hours of delivery.
- Include your order number, clear photos of the item and packaging, and an unboxing video (recorded from the sealed package). This helps us resolve your request quickly.
- Once approved, we will arrange a reverse pickup or share return instructions. Please keep the item unworn and in its original packaging.
Replacement or refund
Once we receive and inspect the item, we will send a replacement at no extra cost. If a replacement is not available, we will issue a full refund.
- Prepaid orders: refunded to your original payment method within 5–7 business days of approval.
- Cash on Delivery orders: refunded by bank transfer or UPI to details you share with us, within 5–7 business days of approval.
Cancellations
You can cancel your order before it is dispatched by contacting us. Prepaid cancellations are refunded in full to the original payment method. Orders that have already been dispatched cannot be cancelled.
Contact
ORREVA
Email: houseoforreva@gmail.com
Phone / WhatsApp: +91 790 002 4118
Olivia Prime, M D Joshi Road, Uthalsar, Thane West, Thane, Maharashtra 400601, India